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Privacy Policy

FOR JASON VALE’S VIRTUAL RETREAT

Jason Vale’s Virtual Retreat is a division of Juice Master Ltd.

This Privacy Notice details the types of personal data we may collect about you when you interact with us. It also explains how we store and handle that data and keep it secure. The information in this policy specifically references data collected by Juice Master Delivered unless specified.

We have created a comprehensive privacy policy in order to be open and transparent about how Juice Master Ltd uses your data. If you have any questions or concerns about our policies, then please do get in touch.

On occasion Juice Master Ltd may need to amend the privacy policy however we will inform you where possible of any major changes to our policies.

Juice Master Ltd.

When referencing ‘we’, ‘our’ or ‘us’ we mean Juice Master Ltd.

Legal Basis

There are a number of situations where we may keep a record of your information with legal basis as set out by the Information Commissioner’s Office (ICO).

Consent

In some situations where you have given clear consent for us to process your personal data for a specific purpose. This may for instance be to provide you with marketing material or to improve your customer experience.

Contract

The processing of your data is necessary for a contract you have with the us, or because you have asked us to take specific steps before entering into a contract.

Legal Obligation

The processing is necessary for us to comply with the law (not including contractual obligations).

Vital Interests

The processing is necessary to protect someone’s life.

Public Task

The processing is necessary for you to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

Legitimate Interests

The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

When and Why Do We Collect Your Data?

There are a few ways that we will collect information about you:

When browsing our websites

We use Google Analytics on all of our websites. This allows us to see how users interact with content which means that we can optimize your experience and provide new content that is interesting to our visitors.

This data is also used to inform our Google Retargeting and Google Adwords services. This may be to show which adverts have resulted in a sale, which items were purchased and if you have opted in previously to Googles services it may also tell us a little about your personal demographics.

We retain this individual visitor data for up to 36-Months before it is automatically removed from our Google Analytics account.

We also utilise cookies on our websites. This is applied to your browser and allows us to see when you return to the website along with additional information such as the order of pages visited, and time spent on certain pages. For more information on Google’s Cookies click here.

The data collected through Google Analytics and AdWords may also be shared with Google LLC as part of account management.

You can opt out from Google tracking here.

To give you time to consider your purchase and to ensure that you hadn’t experienced any issues when browsing our websites we may also send out follow up emails. This should also include the items that you have added to your basket. This will only be sent out if you fill in your email address at checkout or are logged into your account. These emails are separate from our mailing list but still allow you the option to stop future follow-up emails.

Email Opens, Clicks and Purchases

We use Mailchimp to send out emails to our mailing lists. Mailchimp records both the open rates and clicks by an individual. This allows us to maintain our list and remove users who appear to no longer be interested in the services provided by Juice Master. We also track the sales that come through email marketing. This is linked to any additional information that you have provided previously along with your email address.

Purchases

We record your details when you place an order. This includes your Name, Address, Product Ordered, Delivery Information and Payment Information (but not your card details).

We keep your information for up to 6 years, this is required by UK Law for VAT purposes. Whilst we can remove certain information by request your order itself cannot be amended.

Competitions

We may from time to time run competitions. The data collected will be outlined by the terms of the competition. Please ensure you read these thoroughly before entering any competition as they may also be run in conjunction with one of our partners therefor the data may be shared with external sources for processing. We will not add you to any mailing list unless you have specified. Once the competition is over and the winner has been drawn we will in most cases remove all of your details from our system. The exception may be where testimonials have been submitted and you have given permission for us to use these in our marketing material.

Special Events

During Seminars, talks or other special events we may require your details for administration of tickets. These will be subject to their own Privacy Policies but will also comply to the legal basis outlined by the ICO.

Contact Forms, Emails and Phone Calls

When contacting Juice Master Ltd through a website form, by email or by phone we will not record your details unless specified. We may record or monitor call times however these will remain anonymous. If you have requested a callback we will use your details for this purpose, then will remove your details from our systems.

Account Data

When opening an account with us online, your data is stored on that websites server. It is possible for our website administrators to see all of the data added to your account (with the exception of passwords) however these employee’s must all strictly adhere to Juice Master LTDs privacy policies.

Order Fulfilment

When you place an order your name, address and order details may be accessed and stored by Juice Master Ltd and Sarnia Foods Ltd who process and fulfil all Juice Master Delivered orders. Additionally, any information necessary to process payments and refunds and organize shipping of your order may be passed to a number of third party providers (such as Secure Trading, PayPal, DPD and Royal Mail) and any software services that we use to organize the delivery of your order. We ensure the companies we use adhere to strict privacy agreements. Your data will never be used by these companies for marketing purposes. As part of the arrangement with Juice Master, these companies may run their own 3rd party software to process orders however we require that all of our partners treat customers data to the same high standard as Juice Master Ltd.

Our 3rd party partners will:

Only receive the information required to complete the service they provide.
Will adhere to the privacy policies as outlined in their contract with Juice Master Ltd.
Will delete or render your data anonymous once our contract has been terminated.
Payment Providers
When you place an order online, your payment details are encrypted and processed directly by Secure Trading or PayPal. We do not store or have any access to your payment details at any time.
When you place an order on the phone, your payment details are entered directly into the payment gateway from our secure network. Your payment details are not written down or stored.
Your information will never be used for marketing purposes by these or any other company that we partner with unless you have specifically requested to receive material from them.

Ensuring Your Data is Secure

Your data security is incredibly important to us. We frequently run Privacy Policy audits to ensure that all areas of Juice Master (including 3rd parties) are adhering to the policies outlined.

We secure access to all transactional areas of our websites using ‘https’ technology.

Access to your personal data is limited to certain employees and 3rd parties, this data is password-protected and secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks.

Data Requests

You may request a copy of the data that we hold on you. To find out more about your rights to data access click here.

You may withdraw consent for us to use your data for marketing purposes at any time either by emailing webmaster@juicemaster.com or by clicking the unsubscribe button on a recent email from us.

Contacting The Regulator

If you do not feel satisfied by the information provided by Juice Master Ltd. we would strongly recommend that you get in touch with us by emailing webmaster@juicemaster.com or by calling us on 0345 130 28 29. If you are still unsatisfied you can find out how to get in touch with the Information Commissioners Office (ICO) here.